It is official, the results are in. What results you may ask? According to the 2017 J.D. Power Mattress Satisfaction Report, Tempur-Pedic was ranked best mattress and was the big winner with mattress buyers this past year! The nationwide consumer survey, taken by J.D. Power, rated Tempur-Pedic “#1 in Support, Comfort, and Value” among the most popular national mattress brands. As a leading Tempur-Pedic Elite Retailer, this absolutely thrills us! But what does this mean for you? Read more below!
First, who exactly is J.D. Power? Most people hear “J.D. Power” and instantly think about automobiles. We can thank decades of car commercials for that. In actuality, J.D. Power & Associates is a global market research company dedicated to collecting and analyzing consumer feedback.
The survey polled over 1,200 mattress customers who had purchased mattresses in the past year. These customers then ranked their satisfaction in seven different areas (arranged in order of importance): comfort, price, support, durability, features, warranty, and customer service. The results were impressive.
As stated above, the surveyed customers ranked their experience in seven key areas. Tempur-Pedic won the three categories weighted to be the most important (comfort, price and support). As a result, not only did Tempur-Pedic rank as the best mattress brand in comfort, value and support, but they officially ranked “Highest in Customer Satisfaction with Mattresses” overall. However, these were not the only important findings.
Try Tempur-Pedic®, the brand ranked “Highest in Customer Satisfaction with Mattresses” by J.D. Power, today at Woodstock Furniture & Mattress Outlet. #1 in Support, Comfort and Value.Try Tempur-Pedic®, the brand ranked “Highest in Customer Satisfaction with Mattresses” by J.D. Power, today at Woodstock Furniture & Mattress Outlet. #1 in Support, Comfort and Value. Click To Tweet
Also, J.D. Power found that customers who bought their mattresses from a physical “brick and mortar” retailer were much more highly satisfied on average. Especially among stores where the retailer had a full line up of samples. This is mirrored by several other surveys, including a Consumer Reports study investigating the “bed in a box” craze. Despite this growing trend, when the customer is able to try out the exact mattress they are buying, their satisfaction increases significantly. As a result, customers return mattresses purchased in-store much less frequently. Another finding was that those who purchased an adjustable base were more satisfied with their new mattress. Lastly, the study also indicated that quick and efficient delivery was another key factor in customer satisfaction.
Why Woodstock Furniture & Mattress Outlet?
(1) Understandably, customers are most satisfied when they can test out mattresses before buying. For that reason, we have an enormous selection in-store to try. In fact, Woodstock Furniture & Mattress Outlet is the largest volume locally owned mattress retailer in North Georgia! With our wide mattress variety, we guarantee to have the best mattress for you!
(2) Customers are most satisfied when their mattress is paired with an adjustable base. That’s why we have plenty to choose from!
(3) Likewise, customers are most satisfied when their mattresses are delivered in a timely fashion. For that reason, we offer free local standard delivery for mattresses over $599. We even offer same or next day delivery!
As if you needed another reason, we also offer 60-months no interest, with no money down at purchase! We’ll even throw in a $300 in-store gift card with any Tempur-Pedic mattress you buy. Swing by one of our Atlanta area stores in Acworth, Hiram or Rome, or our mattress outlets in Canton or Buckhead to find your best mattress today!
Lastly, check the blog next week to hear about our new “Made in the USA” Gallery coming soon to our showrooms! These showcases will highlight bedroom, living room and dining furniture made here at home!